INNOVATIVE SOLUTIONS FOR THE AUTOMOTIVE MOBILITY INDUSTRY
MOVERY – Moving you forward!
At MOVERY we manage the interfaces of automotive brands with their retail networks and clients.
MOVERY is the technical training partner to various car brands. Our services include the development and delivery of class room trainings, online trainings and practical training sessions in the workshop. We partner with state-of-the-art video production companies to create amazing video learning experiences for our training delegates.
CLIENT SATISFACTION SURVEYS
MOVERY’s ACE system (Auto Customer Experience) records customer feedback via Whatsapp, SMS and Phone on behalf of car workshops, brands and insurance companies in over 20 African countries. Your client feedback is collected in a real-time database and is easily accessible online at any time.
MULTI-CHANNEL CUSTOMER SUPPORT
1. We manage customer interaction centers for a wide range of topics (telematics, fleet, roadside assistance, technical helpdesk, sales, etc.).
2. Our team of experts provides technical assistance to car dealerships with special tools, parts and workshop equipment.
3. We develop and operate technology-based direct customer communication channels (sales and aftersales). This means your business will never skip a beat when it comes to interacting and transacting with your clients.
PRODUCT WARRANTY SUPPORT
We audit car repairs done under manufacturer warranty or under independent extended warranty contracts: This includes technical reviews and financial- / process audits in a central technical facility or on-site at the dealership
CUSTOMER LOYALTY PROGRAMS
We administer customer loyalty programs like tyre-warranties by BestDrive and Tiger Wheel and Tyre
Just-in-sequence supply of parts & car accessories to vehicle production plants. Each car needs a user manual, radio manual, cigarette lighter, and many other “loose” parts. We make sure the correct parts land in the right car at any time.
Special Tools Distribution
We import and distribute special tooling and equipment needed to repair all generations of vehicle models. Tools & equipment can be ordered via our dealer web-shops. MOVERY also offers special tool loan-pools. These tools do not need to be purchased. They can be borrowed by dealers and motor body repairers for the respective repair jobs at the workshop.
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